You asked Jane to meet you for an early morning breakfast because she seems to be getting overwhelmed with the number of grievances your firm incurs. You want to share your thoughts with her on the following:
How employee/supervisor disagreements were handled in the nonunion environments she has experience in, both prior to the National Labor Relations Act [NLRA] and since.
After decades of experience in unionized facilities, share your thoughts about why the typical grievance process does not seem to work.
Give 1-2 ideas that you have for improving the grievance process during the next round of contract negotiations.