Question:
You have been asked to consult with a small company that is growing at a rapid rate. The president shares the following with you: "I'm thrilled that my little idea for a toolchest has grown so big, but I'm afraid that the company is slipping out of my hands. I've had to hire a lot of people in a short period of time, and now there are whole teams that I don't really know that well. I've also noticed some bad habits developing - pilferage, longer breaks, and sloppy accounting."
What elements of organizational control would you recommend? Prepare a report for the president and his senior people addressing the following:
1. Define the concept of control.
2. Identify the benefits to the company now and in the future.
3. Make 3 recommendations for control actions to take right now.