Response to the following should be at least 250 words.
Review the book:LEADERSHIP and MANAGEMENT in the HOSPITALITY INDUSTRY by Robert H. Woods, Ph.D., CHRE Judy Z. King
Communication often seems to be a one way street. Signals and cues are missed and we keep heading into a roadblock or making a wrong turn.
Compare and contrast two different interactions that were affected by either elements of non-verbal communication or active listening.
While discussing, explain the results and how they may have changed through successfully or failing to recognize what is being communicated.