Elements in service level agreement


Question 1:

(a) Illustrate out the objectives of Procurement Development Model.

(b) Illustrate out one Procurement Development Model you are familiar with as a tool used for assessing the contribution of the procurement function in an organisation.

(c)  “In certain organisations procurement has become a strategic proactive process that contributes as much as-or more than other business functions to profitability, corporate growth and competitive advantage.” Describe the characteristics of procurement function in these organisations.

Question 2:

(a) Illustrate out Life Cycle Costing? Explain briefly the methodology for Life Cycle Costing.

(b) What are the criteria to consider when a procurement officer is faced with decision of procuring employed equipment instead of a new one?

Question 3:

(a) Illustrate out Service Level Agreement and enumerate the elements in Service Level Agreement.

(b) Describe and discuss the processes involved in establishing and implementing a Service Level Agreement.

Question 4:

“Principled Negotiation Strategy rather than Positional Bargaining is key to conflict resolution in purchasing negotiation.” Discuss and describe.

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Other Subject: Elements in service level agreement
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