1. Elaborate whether you believe that a manager should manipulate employees by affecting their emotions in a conflict situation? Provide a few examples to better illustrate your points.
2. What is the study of queues? Why is it important in management decision making? What are the costs of providing the service?
3. Explain how the Social Style Model could aid in dealing with someone whom you find in general to be a very difficult person? Illustrate via example to show how this can be accomplished.