Asignment:
Making changes to improve processes is a powerful and necessary step in building competitive strength but organizations mist ensure that that (current and new) processes we capable of sustantng higher performance over tine. To do that, they must develop two kinds of characteristics: process enablers which pertain to individual processes and enterprise capabilities which apply to the entire organization To help endeavor, it a useful to leverage a proven model or -framework.' One of the most effective models is the Process and Enterprise
Maturity Model (PEMM).'
In the final component your Operations Management Course Protect. You wil leverage PEMM to create a -scorecard that wil help you to assess your organizabon's process and enterprise capabilities to support and sustain the-improvements you have targeted Specifically, you wit assess and evaluate the Five process enablers
• Design: The comprehensiveness of the specification for how the process is to be executed
• Performers The people who execute the process. particularly in terms of their skills and knowledge
• Owner. A senior executive who has responsibility for the process and its results
• Infrastructure Inform at on and management systems that support the process
• Metrics: The measures the company uses to track the process's performance
Four enterprise capabilities of.
• Leadership: Senior executives who support the creation of processes
• Culture: The values of customer focus. teamwork, personal accountability, and a willingness to change
• Expertise: Skills in, and methodology for, process improvement and design
• Governance: Mechanisms for managing complex projects and change initiatives
1) Assess your value stream and your organization using the PEMM Scorecard schbt on the last two pages of the Hammer article, 'The Process Audit"
2) Discuss your geldings. and highlight the strengths and opportunities for mprovement
3) Develop actionable recommendations for presentation to senior management