a. Draw a fish-bone chart detailing reasons why an airline customer might be dissatisfied ? Consider the everyday task of getting to work on time or arriving at your first class on time in the morning. Draw a fish-bone chart showing reasons why you might arrive late in the morning.
b. Construct a cause-and-effect diagram to reflect "student dissatisfied with university registration process." Use the "four M s" or create your own organizing scheme. Include at least 12 causes.