1) The operations manager in a restaurant wants to improve the operation to make you satisfied. Briefly describe which of the seven QC tools can he/she use to identify the source(s) of problem you faced?
2) Draw a customer benefit package (CBP) for one of the following items. Explain how your CBP provides value to the customer. (Max. 300 words)
An automobile insurance policy
A new personal computer
A cruise vacation
A smartphone
3) Develop a cause-and-effect diagram for following problems:
late for work or school
poor grade
4) Analysis of customer complaints at an e-commerce retailer revealed the following:
Billing errors 1,451
Shipping errors 845
Electronic charge errors 650
Shipping delays 3,016
Packing errors 1,879
Construct a Pareto diagram, and discuss the conclusions you may draw from it.