Question1. Describe the following terms: Information Technology and Information System.
Question2. Explain the major components of computer. Demonstrate your answer by block diagram.
Question3. Write concise notes on the given Internet terminology:
i) Internet Service Provider
ii) Web Browser
Question4. Using illustration describe downward, horizontal and upward communication.
Question5. Elaborate on the telephone communication skills which you require to effectively handle a customer complaint in your organization.
Question6. Describe what a ‘virus’ is and give three classification of viruses.
Question7. Describe what you understand by the term “Worm”?
Question8. What does HTML stands for? For what is it used?