Question 1: Which of the following is TRUE concerning dialogue?
Dialogue is made up of opposition from individuals who advocate their positions and convince others.
Dialogue is made up of group unity, shared meaning, and transformed mindsets.
Dialogue is made up of logic.
Dialogue is made up of "beating down" opponents.
Question 2: __________ refers to an employee involvement program that ties additional pay to improvements in total employee performance.
Job enlargement
Gainsharing
Profit sharing
Job enrichment
Question 3: The sender (such as a leader) initiates a communication by __________ a thought or idea.
encoding
decoding
creating "noise" around
channeling
Question 4: Which element of empowerment refers to the fact that empowered employees consider their jobs important and meaningful and recognize the impact their work has on customers, other stakeholders, and the organization's success?
Employees receive information about company performance
Employees receive knowledge and skills to contribute to company goals
Employees have the power to make substantive decisions
Employees understand the meaning and impact of their jobs
Question 5: Which of the following BEST explains why carrot-and-stick approaches destroy motivation to work as group?
Group members might misunderstand each other's' roles.
It creates a culture of competition versus a culture of cooperation.
It causes social loafing and unfairness if the rewards go to the group.
It increase stress to team members to reach team goals.
Question 6: __________ is a theory that suggests that motivation depends on individuals' mental expectation about their ability to perform tasks and receive desired rewards.
Question 7.__________ is McClelland's theory that proposes that certain types of needs (achievement, affiliation, power) are acquired during an individual's lifetime.
Question 8.__________ is a motivational approach that encourages people to work together rather than focus on individual achievements and rewards and ties additional pay to improvements in overall employee performance.
Question 9.The skill of grasping and interpreting a message's genuine meaning is called __________.
Question 10.__________ are rewards that apply the same to all people within an organization or within a specific category or department.
Question 11. Does the Johari Window seem like a good framework for leaders who want to create better communications among team members? Can you think of potential problems a leader might encounter when applying the Johari Window?
Question 12.Describe Equity Theory. Use examples from your own experience.