Does six sigma apply to the service industry, Business Management

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Does six sigma apply to the service industry

Problem

Read the article "Why You Can Safely Ignore Six Sigma" in Fortune Magazine, Jan. 22, 2001. Do you agree with its criticism of the Six Sigma approach? Some things to ponder are:

a) Do the results of Six Sigma have an impact on the financial statements, and therefore on stock value?
b) Is Six Sigma only valuable to early adopters?
c) Does Six Sigma apply to the service industry, since it focuses on defects, which are difficult to identify in services?
d) Does Six Sigma help products find a market?

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