CASE STUDY ASSIGNMENTS:
You are required to print/read a copy of the case study provided to you under the course content. You may utilize your laptop to use the PDF version. You are also required to read, prepare, and further analyze your response in writing.
You will have to write a 1 to 2 page paper (Not including cover page) answering the questions presented to you on the syllabus for each case study (see below).
Your paper should be clear, concise and complete. Please adhere to APA guidelines and cover sheet. Points will be deducted if proper APA is not used, including the cover sheet. The paper should address the assigned questions in the outline below. You are encouraged to offer additional insights. Specifically, the following guidelines may be helpful:
Brief introduction to the organization/problem
Identify fundamental causes of problems.
ANSWER THE FOLLOWING QUESTIONS:
-What percent of pharmacy defections from CVS in 2000 due to service were light versus heavy users?
-Does PSI represent a significant opportunity for CVS? Would improving customer service be of significant financial benefit to the company?
-What changes do you recommend to CVS’s existing pharmacy fulfillment process? What IT changes, if any, are required to implement your changes?
-How can you be sure that the new process you propose will be an improvement over the existing one? How can you be sure that it won’t make things worse?
-What groups, if any, are likely to have problems with your proposed solution? How will you deal with their objections?