1. Are organizations giving too much attention these days to issues of work-life balance? Why or why not?
2. Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (for example, defective product, errors, mistakes, poor service, service upsets, etc.) How might the organization have handled it better and how could operations management have helped?" Respond to both questions.
3. Does eBay deal effectively with its external environment in Asia?