1) What is web usability and how does it relate to customer-friendly websites (as discussed in Starting an Online Business)?
2) Do you think that the general perspective on web design of Starting an Online Business is reflected in the Usability.gov and Web Monkey websites? Briefly explain.
3) Briefly discuss how having a basic understanding of web programming and web design help a “non-technical” entrepreneur or manager work productively use web-building software and templates or work with professional web programmers and web designers?