Assignment:
Q1. What are the advantages and disadvantages of taking an IT Services Management perspective when looking at an organization's IT? Should companies be encouraged to view their IT function from a services perspective?
Q2. Outsourcing continues to be a major issue in the delivery of IT services. Do you think IT outsourcing creates or hurts IT value? What do you think are the most important considerations in outsourcing? What do organizations have to do to be successful with IT outsourcing?
Ref:
https://www.researchgate.net/publication/271272096_Embracing_System_Complexity_in_a_Shared_Service_Center_Collaboration
Readings:
1. Sustainable IT Outsourcing Success: Let Enterprise Architecture Be Your Guide
By Jeanne W. Ross
2. Performance measures and metrics in outsourcing decisions: A review for research and applications
By Angappa Gunasekaran
3. Outsourcing a High Speed Internet Access Project: An Information Technology Class Case Study in Three Parts
By Richard G. Platt
4. How IT Leaders Can Benefit from the Digital Crowdsourcing Workforce
By Joseph Taylor