Distinguish call center and multichannel contact center
Question: What is the differences between a call center and a multichannel contact center and the relevant steps in the transformation?
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Write a memo: a) critiquing the letter in terms of content, expressions, style, rhetorical strategy, etc. using the knowledge about intercultural communication
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What is the differences between a call center and a multichannel contact center and the relevant steps in the transformation?
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Identify two major sources to explain workforce diversity and communicating interculturally, within business communications.
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