Assignment task:
Review: Emotional distance to so-called difficult patients By Jette Joost Michaelsen and answer the following questions.
Question 1: Please discuss the importance of the right to refuse unreasonable requests from clients and colleagues.
Question 2: Please distinguish between assertive, and assertive and aggressive refusals.
Question 3: Describe a situation in which a patient or family you cared for was highly distressed. Discuss the effect of the distressed behavior on other patients/clients or on you or your colleagues. Describe an assertive response based on chapter
Question 4: Difficult patients and patient complaints have a common theme based on the articles in your reading. Provide an example of a difficult patient encounter you experienced. Did you experience the distancing phenomena? Why or why not?