Problem: Sandy works in the emergency department (ED) of a local medical center and needs to provide some information for her patient before she is discharged. She speaks with other nurses asking what they might recommend as an information resource for her patient. The nurse manager recently asked all staff to attend an in-service related to providing credible information to patients, but due to an overload of patients on the day of the in-service, many staff missed the presentation. Julie tells Sandy she has found some great information on a website called Wikipedia.