Question:
Please paraphrase: CM met with client in her unit. CM contacted Alice Schaumann, Case Manager (212-863-7684), at the Project Based Unit Division of Tenant Resources (DTR), regarding HPD payments on client's behalf. Sunita Sukhram, Case Manager of the same division informed CM that Ms. Schaumann is no longer working there. She advised that CM visit the website [email protected] for information on the client's payment. Ms. Sukhram further stated the client and landlord were provided with a rent breakdown letter in July 2023. Client provided CM with a copy, which will be included with he court documents and submitted if necessary. Additionally, CM contacted HRA at 718-557-1399 to assist client with removing the email address listed for HRA Access authentication. CM and client waited on hold for 2.5 hours to no avail. CM left client's unit, client continued to wait on hold. Client thanked CM for her efforts and agreed to make CM aware of the outcome of the call.