Discusses the various types of "influence tactics" used by leaders in an organization to achieve goals and objectives (facilitate processes, relationships, business, etc.). Describe some of the pros and cons associated to the "hard" and "soft" tactics discussed in your book and specifically reflect on how you have engaged in such behaviors or how others have engaged in such behaviors to accomplish tasks, form bonds, etc. Are such tactics warranted? and when? How can using such tactics improve the effectiveness and efficiency of your organization? Does it? or NOT? (make sure to specify whether you are referring to "hard" or "soft" tactics).