Discuss your own experience with a service failure either, Operation Management

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Discuss your own experience with a service failure either

Discuss your own experience with a service failure (either as a customer or as an employee). Tell what happened. What gap does this represent? What could the company have done to ensure this service failure didn’t occur? How did the company perform service recovery and how does this compare to the three steps of service recovery discussed in the chapter?

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Operation Management: Discuss your own experience with a service failure either

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