Answer the following mcq:
1. Your manager discusses your job performance with you. She says, "Could you summarize for me what I've told you?" Your manager is attempting to overcome communication barriers by the method of:
-asking for feedback.
-appealing to human motivation.
-being a positive person.
-using multiple channels.
2. A key component of understanding the receiver is to:
-engage in one-way communication.
-recognize his or her motivational state.
-offer him an incentive for listening.
-summarize your key points.
3. The three major components of communication are:
-sending, receiving, and understanding.
-listening, hearing, and understanding.
-sending, creating interference, and receiving.
-speaking, writing, and questioning.
4. A recommendation for improving listening skills is:
-judge delivery, not content.
-restate what you hear.
-let listening come more naturally.
-listen for facts.
5. A major purpose of feedback in interpersonal communication is to:
-know whether a message has been received and understood.
-prevent noise from taking place.
-make the sender appear more impressive.
-size up the climate for communication.
6. A developmental psychologist is likely to believe that self-esteem comes about from:
-positive self-talk about being wonderful.
-genuine accomplishment followed by praise and recognition.
-receiving lavish praise even if you have not accomplished much.
-enjoying noncompetitive activities.
7. Your inner critic lowers your self-esteem by:
- telling you that your height/weight ratio is poor.
- establishing unrealistic goals for you.
- reminding you to obey rules and regulations.
- sending you negative messages about your capabilities.
8. Jody says, "I feel great about myself, and I feel that I am wonderful." She is expressing her:
-self-monitoring
-self-doubts
-self-esteem
-self-concept
9. One of the major consequences of high self-esteem is:
-good mental health.
-poor mental health.
-an unwillingness to compromise.
-low career success.
10. Temperate phrasing during a stressful conversation deals with:
-avoiding the real issues.
-being tactful while delivering negative feedback.
-warming up by talking about the weather.
-expressing your temper openly.
11. Identify and describe the components of the communication process? How can knowing the components in the communication process help a person become a more effective communicator?
Having workers with high self-esteem is supposed to give a company a competitive edge. If you were responsible for hiring a few new workers, how would you evaluate a given applicant’s level of self-esteem?