HR Problem
Identify and explain the current types of pay incentive programs for this position or, if none exist, what incentive system would you recommend for this job classification to motivate them to high performance. Support your recommendations with references to theories of incentive plans and why you believe such incentive plans are beneficial to this particular company. Recommendation to answer We recommend that a survey program is implemented to get the guests' point of view on the staff who performed well or under performed during their stay. These include waiters, waitresses, lifeguards, securities, gardeners, housekeepers, bellhops, to name a few. We propose having an electronic and or paper-based system where guests can rate the hotel and its staff upon checking out. The front desk clerk will bring this to the guest's attention and direct said guest to either google to do rating or fill out physical forms. HR would file these reviews/ feedback to help eliminate challenges whenever there are disagreements/discrepancies regarding an employee's performance. One advantage of this proposal is that the hotel will be better able to reward employees who went above and beyond to provide excellent customer service to guests (performance standards). It also raises the image and service standards of the hotel in the eyes of the public.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.