Question: A) Discuss the type of message (routine, claims, adjustment negative etc) and discuss the approach (direct or indirect) used in your message.
B) Complete the letter using proper format. (headings, salutations, closing, etc) (26 points)
Judy Howell is the events coordinator for S&S Consulting. The consulting company hosted a conference at the Deer Creek Convention Center (1287 Doe Rd, Riverbend, OK 86210). Services provided by the convention center did not meet contract stipulations. Internet connections never worked in the display rooms; audiovisual equipment malfunctioned during keynote speeches; convention center workers set up equipment noisily, disrupting presenters; and special menus -vegetarian and kosher- were either not served as requested or were served up to 30 minutes after other patrons had eaten.
Judy intends to write a formal letter to the convention center management, attention Candice Millard, requesting apologies, future discounts, and immediate refunds.
1) What type of letter is Judy writing?
2) Explain what approach should Judy use in writing the letter? (direct or indirect)
3) Write a sample buffer, Judy might use to connect with the Deer Creek Convention representative.
4) Considering the five (5) elements of an effective communication, give Judy five (5) suggestions to ensure the effectiveness of her letter. (For example: For clarity, Judy should state the date of her event.)