Assignment: Organisational Leadership And Decision Making
Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook.
Answer the Discussion Questions at the end of the Case Study.
1. Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.
2. Describe your top ideas for Matt to present to Joel next week.
3. How would Matt get Joel to support his ideas?
Text Book- IT Strategy: Issues and Practices by James D. McKeen and Heather A. Smith, Third Edition.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.