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Discuss the relationship among the contextual variables

Assignment:

Read case study: The Role of Quality Toolsin Improving Satisfactionwith Government by S. THOMAS FOSTER JR and response below:

Q: Examine and discuss the relationship among the contextual variables (leadership, teamwork), enabler variables (quality tools knowledge, quality tools application), and outcome variables (process improvement, employee satisfaction, customer satisfaction).

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Operation Management: Discuss the relationship among the contextual variables

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