1. The manager of a fashionable restaurant open Wednesday through Saturday says that the restaurant does about 28 percent of its business on Friday night, 31 percent on Saturday night, and 20 percent on Thursday night. What seasonal relatives would describe this situation?(Round your answers to 2 decimal places.)
Wednesday-
Thursday-
Friday-
Saturday-
2. Discuss the problems of developing and maintaining a TQM program including the common causes of TQM failure? Provide two or more specific examples.