Discuss the numbers behind selling to lost customers versus
1. Define and explain the NPS formula and how it applies to customer satisfaction.
2. Discuss the numbers behind selling to lost customers versus selling to new customers.
3. Explain the role of credibility and how to build it.
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1 define and explain the nps formula and how it applies to customer satisfaction2 discuss the numbers behind selling to
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here are two quotesarichard feynmann physicist mathematician reality must take precedence over public relations for
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