Assignment:
Physical Evidence and Servicescape assignment help
Description
ASSIGNMENT - Instructions
This assignment is based of the topic-areas in the slides of Chapter (Physical Evidence and the Servicescape).
For the work to be done here, you will have to refer to your Assignment 1.
This assignment now concentrates further on the ‘Servicescape' aspects of the service blueprint developed by you for your chosen business/firm.
Begin with by laying out the details of the current servicescape as you see done by you in Assignment 1 {your description here needs to build on the material from Chapter}.
How can the servicescape at your chosen business/firm be improved to increase the positive cognitive, emotional and physiological responses of the customers/stakeholders, thereby increasing the likelihood of their improved satisfaction and performance?
Please discuss the Interior and Exterior features of your chosen business/firm (ambient, design and social factors - as seen in Chapter) which could be helpful in achieving the satisfaction of the stakeholders. Include a narrative/detailed explanation to accompany the following table in your report.