1. You are the leader of a team at Kramerica Industries in the customer service department. You have been tasked with the job of leading a team in charge of revising the existing Customer Service Manual. Create an agenda for the first team meeting.
2. How do values affect behaviors?
3. Discuss the concept of Enterprise Resource Planning (ERP). Please provide an example of ERP systems, specifically Supply Chain Management (SCM), and Customer Relationship Management (CRM).