Discussion Post: "Bank USA"
o From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.
o Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.
The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.