CASE STUDY DELIVERING EFFECTIVE TRAINING
Simon Heng, Training Manager, looked at his watch and said, "It is 5 pm and I would like to close this workshop. I will see you again next week." As the participants left the room, someone asked if Simon wanted to join them for a drink but Simon turned them down, saying that he needed to pack and finish off some work.
Watching this was Serene Teo, the new HR Manager, who is Simon's boss. Serene was obviously not happy about the way the training was conducted - she has seen trainers like Simon putting up a show with plenty of jokes during training and accomplishing nothing. Participants loved this as a form of entertainment and therefore seldom took the training
Serene then spoke to Simon, "Hi, Simon, I would like to have a word with you."
"Sure, what would you like to talk about," replied Simon as they both walked out of the training room.
"I would like to talk about the next course. I need to know how you are going to deliver the next one since management wants us to prove that training will help improve performance. What I have seen so far does not appear to be delivering on this expectation," said Serene.
"Well, I personally believe that I am doing a good job. The participants love me and the training evaluations are always very positive. Some participants even say they enjoy coming to my course very much. I believe I am doing a great job here," Simon replied almost proudly.
"The end of course evaluations say nothing of how effective your course is. We need to show top management that your course has an impact on people's performance," replied Serene. "We have to start doing this or we lose our jobs."
Discuss the case, with specific attention to the following issues:
Measures to be used to evaluate Simon's training
Measures to be used to evaluate Simon's training
Management's expectation from a training program
How to measure Simon's effectiveness as a trainer
Essay should be type written according to the following format: o Arial font type with 11 font size with 1.5 spacing o Pages should be numbered and printed only on ONE side o Text should be aligned to both left and right in JUSTIFY mode o References and Appendices should be presented on separate pages, Critical analysis of the situation with incisive discussion, giving an indication of complete comprehension of concepts/theories/models
The quality of your evaluation, decisions, recommendations and arguments presented
Technically accurate description of theories, concepts and models in relation to the case in question, Appropriate application of theory and practice with 5 - 8 relevant references, using the Harvard Reference System
Clear structure with ideas and arguments developed in a logical and coherent fashion
Assertions substantiated by evidence from the literature and where possible, supported by organisational examples Grammar, syntax and spelling appropriate to academic standards.