Problem: In this analysis we will examine queuing theory and apply it to wait times at a business of your choice. You will research a business that has a queuing system that you consider to be ineffective. You can use any business, your company that your work for, a business you're a familiar with or a business that you visit or call frequently.
Discuss the business and share necessary information.
Research queuing systems and discuss the queue they are using and why it is ineffective. You need to name the queuing type and discuss how it operates. Discuss why it is not working well.
Make recommendations for a new type of queue based on your research. Discuss why this new queue would be more appropriate for this business.
Review the discussion and sample problem Operational Analytics Case Study for Freshers: Call Center Optimization. (Srivastava, 2016)