Problem: Eddie is a loyal long tenured non-exempt employee working for the Director of Facilities. Her normal work hours at 8:00 AM - 5:00 PM with a unpaid hour for lunch. On most occasions, Eddie brings her lunch. She warms her lunch in the department's kitchen, return to her desk to scan the web reading current news articles, shopping on QVC, reading people magazine and at times chatting with family members over the phone. It is not uncommon that Eddie will answer the department phone, taking messages for her boss or dealing with vendors. There have been occasions when Eddie has even made copies of documents for some of the facilities workers. It only takes a few minutes to do these little things, Eddie is happy to help out and quickly returns to her lunch plans.
As the HR manager, does the company have a problem? If so, what type(s) of a problem(s) do you have and how do you handle it?