Problem: As a fire and emergency services (FES) administrator, you must be able to forecast and plan for staffing and recruitment needs for the organization as well as use merit rules, regulations, and union contracts to provide direction to personnel. In addition, you must understand the importance and the ramifications of not delivering customer service. If you were the FES administrator in your current or past organization, choose one assertion below, and explain how you your organization should improve:
- the functions of human resources personnel within your FES organization;
- the legal issues that may arise when hiring personnel in your FES organization;
- motivation methods that can be used to retain personnel in your FES organization; or
- customer service to the community, especially in times of distress or grief that may occur after a fire or other emergency incident and result in loss of life or property in your FES organization.
Explain why you chose this assertion and how will it affect your organization.