Problem
Regarding Special Scheduling Appointments and Patient Processing:
1. Discuss several methods of dealing with patients who consistently arrive late.
2. Discuss office policies and protocols for rescheduling appointments.
3. Discuss how to deal with emergencies, provider referrals, and patients without appointments.
4. Describe how the medical assistant should deal with challenging situations, such as talkative patients, children, angry patients, and patients' relatives and friends.