Questions:
1. "People need to leave their cultures and values at the door when they come to work and just do business." Discuss the possible merits and flaws of this attitude.
2. Discuss this comment: "The you-viewpoint is insincere and deceitful."
3. Discuss the reasons for social networking's phenomenal growth. Is this growth likely to continue?
4. Why is it usually advisable to do more than just grant the claim in an adjustment grant message?
5. Give examples of times or situations when directness is appropriate for responses giving negative (bad-news) information.