Problem 1: The process of monitoring work operations is often broken down into six stages. Name 3 of these.
Problem 2: Monitoring the expected service provisions of your staff is an important part of a frontline supervisor's job. How often should this be done?
Problem 3: Once workflows have been established, what should you do to determine whether the workflows you have implemented are in line with achieving organisational goals?
Problem 4: List 3 ways to identify quality problems with your service.
Problem 5: 'In house training' is one example of a process or system which you may need to make adjustments to in order to resolve quality issues. List 4 other processes or systems from your industry.