Deliverable Length: 3-5 paragraphs
Details: Describe an area of improvement for your company or industry of choice. Find two benchmarks for your improvement area:
1) in a like company or industry
2) in a company or industry that does not participate in the same type of business
Discuss pertinent benchmarking information that makes this a good choice. Also discuss effective and ineffective uses of benchmarking.
In your own words, please post a response to the Discussion Board and comment on other postings.
Objective: Identify management quality initiatives, such as TQM, Six Sigma.
Evaluate quality control tools used to analyze and improve processes.
Reference:
Modern Methods for Quality Control and Improvement 2 Wadsworth, Harrison M., Stephens, Kenneth S., Godfrey, A. Blanton Wiley 0-471-29973-1