1. Discuss how millennials have been both an external and internal force of change for organizations.
2. Employee training, supplier certification efforts and equipment maintenance expenditures are what type of quality related costs?
3. Discuss structural changes and how organizations having to make these to better suit millennials
4. Recognize why baby boomers may be resistant to all of the changes being made in the modern workplace.
5. Which of the following is not a total cost of quality component? Internal failure External failure Appraisal Prevention Supplier.