Question: Balanced Scorecard
Discuss how a SWOT analysis might be used for identifying measures in a balanced scorecard. What types of questions might you ask?
REFERENCE
Evans, J., & Lindsay, W. (2011). Managing for quality and performance excellence (8th ed.). Mason, OH: South-Western Cengage. Chapter 8: Performance Measurement and Information Management and Chapter 9: Leading, Building, and Sustaining Performance Excellence