Problem:
You are working as a human resources associate. Your supervisor asked you to provide feedback on the following post for a general manager position. He wants to ensure that the position description covers all the functions and roles of a manager."The XYZ General Manager must be committed to inspiring our team, helping our customers succeed, and growing our business with integrity. Plan and implement strategies to promote sales and assign sales associates to manage customers' accounts and schedule their work. The general manager has the authority to give resolution to customer issues. The role requires to establish operational standards and monitoring and evaluating their effectiveness. Responsible for developing and maintaining professional customer relationships and promoting an inclusive work environment. The manager is accountable for collecting market information and reporting financial metrics." Fill out the matrix below with the sentences that evidence the roles and functions that you have identified. Copy exact sentences from the position description above to ensure that the position description covers all the functions and roles of a manager. You don't need to define the roles and functions. If a role or a function is missing, you should leave the box empty. Roles XYZ General Manager Functions