Assignment:
BOUNCE FITNESS CASE SCENARIO
You are to review the scenario below and prepare a response to the situation based on each of the Assessment Task instructions.
Discrimination can be a source of heated conflict, potentially ending in legal trouble for a company or its owners. Discriminatory conflicts can arise from personal prejudices on the part of employees or perceptions of mistreatment of employees.
Brian is employed as a Customer Service Officer at Bounce Fitness. He is 66 years old and is unsure as to what age he will retire. (Please refer to the company's website for more information)
He has worked at Bounce Fitness for more than 10 years and participates in mandatory workplace training every 12 months.
Brian's role is to receive and respond to incoming telephone calls and emails from Bounce Fitness customers.
Brian has recently made a complaint to the human resources department and has claimed to have been experiencing age discrimination from his work colleagues. Brian says that for two years he has been subjected to offensive and inappropriate comments regarding his age.
He claims, for example, that he was called an 'old man' and 'expired' and discovered there is a betting game currently being played about his possible date and age of retirement. Brian also claims that the persistent comments have caused him much distress and isolation within his team.
As Brian's Manager, Tina Morrison from H.R has requested you to follow up on this complaint and produce a response that:
- Clearly identifies the key issue/'s
- Recommends ways to resolve any conflict
- Promotes the company's cultural diversity and ethical environment within in your team
ASSESSMENT TASK A:
SUPPORTING EMPLOYEES INSTRUCTIONS
You will be placed in groups during class time by your Trainer these will be conducted as leadership meetings.
Once allocated to your group, you will each be required to discuss and advise on the issues Brian is facing at Bounce Fitness and document your answers to the following questions:
Question 1: As a group agree and provide a summary of the key issues in a word document relating to the situation as described above. You will need to outline how these issues relate to and may impact Brian's work responsibilities.
Question 2: After your leadership meeting is finished, you must each individually develop your own plan that outlines the steps you will take to promptly manage Brian's complaints or any other Bounce Fitness employee. You should also describe how these steps should comply with Bounce Fitness policies and procedures as listed on the website.
Question 3: Describe in your own words how you will provide feedback to Brian and other staff on the outcomes of the consultation process.