Problem: Four Hour Loan offers customized loans. Customers call a toll free number with a specific loan request, and obtain a response as soon as possible. Four Hour Loan's business process includes five activities which must be conducted in the sequence described below. (The time required for each activity is shown in parenthesis): 0:11:01 Activity 1: Answer customer call and record key information. (2 minutes) Activity 2: Gather and format the information (obtain credit scores, organize customer specific needs)