Create two pages essay about Balanced Scorecard perspectives ? ( paragraph for each one)
Balanced Scorecard
• Financial perspective:
profitability, revenue growth, return on investment, economic value added (EVA), and shareholder value
• Internal perspective:
quality levels, productivity, cycle time, and cost
• Customer perspective:
service levels, satisfaction ratings, and repeat business
• Innovation and learning perspective:
intellectual assets, employee satisfaction, market innovation, and skills development