Questions:
Question 1
Which management theorist would most likely have said, "The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability"?
Question 2
Which of the following management theorists used his own personal experiences as a CEO to create his theory of management?
Question 3
Management theorist ____ is best known for his role in the Hawthorne Studies.
Question 4
A systems view of management allows managers to ____.
Question 5
A(n) ____ is a set of interrelated elements or parts that function as a whole.
Question 6
At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing ____.
Question 7
____ involves managing the daily production of goods and services.
Question 8
____ occurs when 1 + 1 = 3.
Question 9
According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____.
Question 10
Frank and Lillian Gilbreth are important to management because they ____.
Question 11
According to Mary Parker Follett, if managers use ____ to settle or reduce conflict, each of the parties involved give up some of what they want.
Question 12
Chester Barnard defined a(n) ____ as "a system of consciously coordinated activities or forces of two or more persons."
Question 13
According to human relations management ____.
Question 14
Which of the following management theorists helped develop human relations management?
Question 15
The goal of scientific management is to____.
Question 16
The first step managers use to make sense of their changing environments is ____.
Question 17
The ____ consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations.
Question 18
According to the ____theory, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability.
Question 19
Technology is the ____ used to transform inputs (raw materials, information, etc.) into outputs (products or services).
Question 20
After an organization's founders are gone, the organization can use ____ to sustain its organizational culture.
Question 21
The Edmonton Oilers ice hockey team develops a sense of history for its current players by raising banners showing its success - five championships - and the retired numbers of great players from the past in its stadium and locker room. What tactics for maintaining organizational culture are the Edmonton Oilers using?
Question 22
____ is a primary source of organizational culture.
Question 23
In order to change an organizational culture, top management can persuade other managers and employees to perform a new behavior in place of an older one. This technique is called ____.
Question 24
In terms of environmental complexity, ____ environments have few environmental factors, whereas ____ environments have many environmental factors.
Question 25
Over the past 20 years, which of the following is an industry that has experienced both the stable and dynamic environments predicted by punctuated equilibrium theory?
Question 26
____ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.
Question 27
A high degree of buyer or seller dependence can lead to ____ in which one party benefits at the expense of the other.
Question 28
A fast-food restaurant chain is famous for its small, square hamburgers. Which of the following would be an industry regulation component of its specific environment?
Question 29
Managers can use behavioral addition and behavioral substitution to ____.
Question 30Which of the following is a component of Coca-Cola's specific environment and will directly influence how it does business?