Direct competitors for benchmarking statistics


Question 1: What is benchmarking all about, and why should a company do it?

Question 2: Is it best to look only at your direct competitors for benchmarking statistics? Why or why not?

Question 3: How would you go through the benchmarking process?

Question 4: For a typical manufacturing company, what would be the key performance criteria that customers are most concerned about? Why?

Question 5: Describe 1 of the following a total quality programs: Crosby, six sigma, or Juran.

Question 6: Describe the implementation of any one statistical process control program (e.g., Deming).

Question 7: Discuss moving toward reduction in non-value-added activities. Include examples.

Question 8: Explain the adoption of lean manufacturing techniques.

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