Problem 1: What is benchmarking all about, and why should a company do it?
Problem 2: Is it best to look only at your direct competitors for benchmarking statistics? Why or why not?
Problem 3: How would you go through the benchmarking process?
Problem 4: For a typical manufacturing company, what would be the key performance criteria that customers are most concerned about? Why?
Problem 5: Describe 1 of the following a total quality programs: Crosby, six sigma, or Juran.
Problem 6: Describe the implementation of any one statistical process control program (e.g., Deming).
Problem 7: Discuss moving toward reduction in non-value-added activities. Include examples.
Problem 8: Explain the adoption of lean manufacturing techniques.