Q1. Explain how does internal communication distinct from the external communication? In what directions can information travel in an organization’s formal hierarchy? Describe.
Q2. Describe how the following cause barrier in the communication:
a) Perceptual and Language differences
b) Restrictive Environment
c) Information Overhead
d) Deceptive tactics
Q3. Differentiate between the direct and indirect approaches to the business writing. Would you use a direct or an indirect approach to ask employees to work overtime to meet up a significant deadline? Describe.
Q4. Suppose that one of your company’s credit customers has not paid his dept in spite of two reminders. Now draft a third collection letter as a reminder.
Q5. Write down the essentials for conducting an efficient business meeting? Explain how can various aspects of non-verbal communication support the conduct of meeting?
Q6. Write detail notes on the given:
a) Technical Reports
b) Business Negotiations