Problem: Differentiate between formal and informal communication and how each affects performance
Describe techniques and behaviors to overcome communication barriers and provide effective feedback
Describe assertiveness techniques that can be used to improve communication
This reaction and response exercise explores how plots, characterizations, and themes in movies and TV shows become culturally significant "lessons" in communications, assertiveness, and workplace performance.
Summary and reference page:
You'll watch, listen to, and learn from a movie or a TV series that is related to supervision, communications, and leadership styles. Have paper and a pen or pencil handy to take notes. You'll create a three-column list with the headings WATCH, LISTEN, and LEARN.
Here are a few suggestions for movies and TV series:
- Movies 9 to 5
- Norma Rae
- The Devil Wears Prada
- TV Series:
- The Office
- Ugly Betty
- Grey's Anatomy
Watch the movie or TV show related to supervision and make notes.
Divide your note taking into three areas:
Under the headings:
Column 1. WATCH: You will name and describe physical and work skills of three main characters in the movie or TV show. (At least one character should be a supervisor.)
Column 2. LISTEN: You'll listen for and note memorable script (or setting) situations where the character's performance is a great example of either negative or positive workplace communications (for example, jot down a quote from Norma Rae's "on the table" scene).
Column 3. LEARN! While watching and listening, make particular note of situations where you observe:
Examples of formal and informal (both negative and positive) communications that seem to be impacting the character's performance.
Examples of techniques and behaviors used to overcome communication barriers
Examples of assertive behavior being used to improve communication
following information:
Name of the movie or TV show that you watched.
A quick plot summary/main idea paragraph that explains the story (using the TV guide or film case is fine).
Name and brief description of the characters being discussed.
Short analysis/critique with opinions stated and supported to describe in one or two detailed sentences what lessons you learned from each character's ability to problem solve, resolve conflicts, or professionally or personally "grow" from his/her situation.
Finally, state and support your opinion of the movie's "message"; concluding your analysis with a short critique.